Client and Lawyer Satisfaction with Unbundled Legal Services

Secondary purposes of the project included: a) raising awareness of unbundled legal services among the Alberta bar, and normalizing the provision of legal services on this basis; b) creating a pool of Alberta lawyers trained and willing to provide unbundled legal services that might endure beyond the conclusion of the project; c) encouraging Albertans to consider using unbundled legal services to [...] The project will result in a final report that evaluates the experiences of lawyers and clients participating in the program and their perceptions of the value of limited scope services, and will make recommendations to improve the delivery and use of limited scope legal services in Alberta. [...] Lawyers interested in joining the roster were asked to provide a photograph of themselves, a short one- to three-sentence biography, a statement of the areas of the law they practiced, a statement of the legal services they were willing to provide on an unbundled basis and their contact information for the project website. [...] The survey gathered data about the nature of the unbundled services provided, the cost of those services to the client and lawyers’ satisfaction with and opinion of the services they had provided. [...] As a result of the structure of the Alberta Limited Legal Services Project and the fact that the three surveys were not restricted to only those providing or receiving unbundled legal services through the project, the total number of individuals providing or receiving unbundled services is unknown and the response rate for the surveys accordingly cannot be calculated.