The second intended outcome of the Multiculturalism Program is that the programs, policies and services of federal institutions are responsive to the needs of a diverse society. [...] Consequently, the program lapsed funds in each of the years covered under the scope of the evaluation, although the amount of these lapses has diminished significantly each year, from 75% of the budget allocation in 2008/09, to 37% in 2010-11. [...] One of the key activities undertaken by this group includes the coordination and development of the Annual Report on the Operation of the Canadian Multiculturalism Act—a requirement under the Multiculturalism Act—which includes providing support to federal institutions for the development of their submissions (e.g., holding workshops, responding to telephone inquiries, developing a reporting templ [...] The MCN is composed of senior officials whose primary responsibilities are: to build awareness and understanding of the importance of multiculturalism and the Act; stress the importance of multiculturalism in the development and implementation of policies, programs and practices of their institutions; and play a leadership role as agents of change within their institutions. [...] Multiculturalism Program expenditures Establishing the budget for the Multiculturalism Program for the time period of the evaluation was challenging, in part, due to the transfer of the program to CIC in October, 2008.