While every effort has been made to ensure the accuracy of the contents at the time of publication, neither the authors nor the Registered Nurses’ Association of Ontario (RNAO) give any guarantee as to the accuracy of the information contained in them nor accept any liability, with respect to loss, damage, injury or expense arising from any such errors or omission in the contents of this work. [...] The document needs to be reviewed and applied, based on the specific needs of the organization or practice setting/environment, as well as the needs and wishes of the client. [...] Nurses providing direct client care will benefit from reviewing the recommendations, the evidence in support of the recommendations and the process that was used to develop the guidelines. [...] The program should include information on: ■ Myths related to incontinence and aging; ■ Definition of continence and incontinence; ■ Continence assessment; ■ Prompted voiding; ■ Individualized toileting; ■ The impact of cognitive impairment on ability to be continent and strategies to manage aggressive behaviours; ■ Relation of bowel hygiene care to healthy bladder functioning; and ■ Use of a void [...] The goals of prompted voiding are to: ■ Reduce the frequency and severity of urinary incontinence episodes; ■ Prevent the complications associated with urinary incontinence; and ■ Improve quality of life.