cover image: The Joy of Conflict Resolution Transforming Victims, Villains and Heroes in the Workplace and at Home

Premium

20.500.12592/0skrk9

The Joy of Conflict Resolution Transforming Victims, Villains and Heroes in the Workplace and at Home

2004

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

conflict management interpersonal conflict

Authors

Gary Harper

Bibliography, etc. Note
Includes bibliographical references and index
Control Number Identifier
CaOOCEL
Dewey Decimal Classification Number
303.6/9
Dewey Decimal Edition Number
22
General Note
Issued as part of the desLibris books collection
ISBN
0865715157 9781550923957
LCCN
HM1126
LCCN Item number
H37 2004eb
Modifying agency
CaBNVSL
Original cataloging agency
CaOONL
Physical Description | Extent
1 electronic text (xii, 195 p.)
Publisher or Distributor Number
CaOOCEL
Rights
Access restricted to authorized users and institutions
System Control Number
(CaBNVSL)slc00222750 (OCoLC)471125104 (CaOOCEL)431998
System Details Note
Mode of access: World Wide Web
Transcribing agency
CaOONL

Table of Contents

Related Topics

All