The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.
Authors
- Bibliography, etc. Note
- Includes bibliographical references and index
- Control Number Identifier
- CaOOCEL
- Dewey Decimal Classification Number
- 303.6/9
- Dewey Decimal Edition Number
- 22
- General Note
- Issued as part of the desLibris books collection
- ISBN
- 0865715157 9781550923957
- LCCN
- HM1126
- LCCN Item number
- H37 2004eb
- Modifying agency
- CaBNVSL
- Original cataloging agency
- CaOONL
- Physical Description | Extent
- 1 electronic text (xii, 195 p.)
- Publisher or Distributor Number
- CaOOCEL
- Rights
- Access restricted to authorized users and institutions
- System Control Number
- (CaBNVSL)slc00222750 (OCoLC)471125104 (CaOOCEL)431998
- System Details Note
- Mode of access: World Wide Web
- Transcribing agency
- CaOONL
Table of Contents
- Advance Praise 2
- Title Page 4
- Rights Page 5
- Dedication 6
- Contents 7
- Acknowledgements 10
- Introduction 12
- Chapter 1: Victims, Villains and Heroes 14
- Chapter 2: Lessons from the Sandbox 26
- Chapter 3: Just like the Movies 34
- Chapter 4: Welcome to Turm-Oil Inc. 46
- Chapter 5: The Assumption Iceberg 57
- Chapter 6: The Wobbly Stool of Conflict 66
- Chapter 7: The Perils of Anger Mountain 81
- Chapter 8: Beware the Conflict Gremlins 95
- Chapter 9: The Power of Listening 106
- Chapter 10: Spinning the Straw of Defensiveness 120
- Chapter 11: Escaping the Trap of Positions 130
- Chapter 12: Probing the Depths of Conflict 141
- Chapter 13: Standing Up for Ourselves 150
- Chapter 14: The Road to Resolution 166
- Chapter 15: Tips for the Traveler 178
- Resources 200
- Index 203
- About the Author 208