The most important people in government are not the prime minister, premiers, and senior bureaucrats but the people who work in government field offices across the country, providing service to Canadians. The first book to focus exclusively on the role of field-level public servants in Canada, Service in the Field examines the work they do and the relationship between field and head offices.
Authors
- Bibliography, etc. Note
- Includes bibliographical references and index
- Control Number Identifier
- CaOOCEL
- Dewey Decimal Classification Number
- 352.6/3/0971
- Dewey Decimal Edition Number
- 21
- General Note
- Co-published by the Institute of Public Administration of Canada Issued as part of the desLibris books collection
- Geographic Area Code
- n-cn---
- ISBN
- 9780773567504 0773517952
- LCCN
- JL108
- LCCN Item number
- C39 1999eb
- Modifying agency
- CaBNVSL
- Original cataloging agency
- CaBNVSL
- Physical Description | Extent
- 1 electronic text (xii, 251 p.)
- Published in
- Canada
- Publisher or Distributor Number
- CaOOCEL
- Rights
- Access restricted to authorized users and institutions
- System Control Number
- (CaBNVSL)jme00326212 (OCoLC)180704145 (CaOOCEL)400448
- System Details Note
- Mode of access: World Wide Web
- Transcribing agency
- CaBNVSL
Table of Contents
- CONTENTS 8
- TABLES, FIGURES, AND BOXES 10
- ACKNOWLEDGMENTS 12
- INTRODUCTION 16
- 1 Who Are These People and What Do They Do? 23
- 2 The Research Described 40
- 3 "How We Do Things around Here" 57
- 4 Service to the Public 82
- 5 The Workplace Environment 111
- 6 Two Solitudes or One Big Happy Family? Dealing with Head Office 142
- 7 Administrative Reform: How It Plays in the Field 169
- 8 Bureaucrats Are People Too 194
- 9 Where Do We Go from Here? Implications for Implementation and Management Theory 212
- APPENDIX: METHODOLOGY 228
- NOTES 244
- BIBLIOGRAPHY 252
- INDEX 262
- A 262
- B 262
- C 262
- D 262
- E 263
- F 263
- G 263
- H 263
- I 263
- J 263
- K 263
- L 263
- M 263
- N 263
- O 263
- P 263
- Q 264
- R 264
- S 264
- T 264
- U 264
- V 264
- W 264
- Z 264
