A report outlining the delays in the processing of adjudications and initial authority grievances by the director general compensation & benefits / : Rapport décrivant les grandes lignes des retards dans le traitement d'arbitrages et de griefs au niveau de l'autorité initiale par le Directeur général, Rémunération et avantages sociaux

Since 2010, the Office of the Ombudsman for the Department of National Defence and the Canadian Forces (CF) has received a number of complaints from CF members related to delays in the adjudication of financial claims associated with door-to-door relocations (postings). Similar complaints were also submitted regarding delays in the handling of related grievances. At present, CF members are being informed by auto-reply emails from the Directorate of Compensation and Benefits that adjudication requests take a minimum of 18 months to process for non-priority files. Should members wish to grieve the decision ultimately rendered on their adjudication request, they are told to expect an additional 12- to 15-month wait for a determination of their grievances.