esponsibility with excellence" -- The ABCs of program development -- Origin of Cambrian's Health Information Management Program -- Program Advisory Committee approval -- Executive Committee approval -- Board of Governors approval -- Health Information Management Validation and Funding approval -- Attempting to get recognized -- Failing grade -- Missing the mark again -- Selling the promise -- Buying the sales pitch -- The promise dims -- Wasted days -- Value added -- Changes in CHIMA requirements -- Upholding the College's end of the bargain -- Diminished expectations -- Going forward -- Money for nothing -- The Ministry's rubber stamp of approval -- Buyer beware -- Opinion -- Recommendations -- Responses -- Ministry response -- Cambrian College response -- Health Information Management program outcomes -- Program development history -- Program promotion -- Recognition attempts -- Caring about students -- General support and testimonials -- Comparison to other health information management programs -- The College's conclusions : rewriting history -- The court of public opinion -- Appendix : final response letters from Ministry and Cambrian College."