The accreditation program offered by CCHSA emphasizes measurement and outcomes, uses technology to gather and analyze results, emphasizes the use of indicators to monitor performance, and incorporates the principles of population health by recognizing the complex interactions, integration of services, and range of conditions that influence health. [...] Recommendations within each of these categories highlighted the need to: Disaster and Emergency Preparedness • develop disaster and emergency plans and regularly test these plans • establish effective back-up power systems in the event of utility failure • link with the community’s disaster and emergency plan j The May 2004 publication of the Canadian Adverse Events Study suggests that, of the alm [...] E-mail address: kmurley@tsh.to Needs Assessment and Planning CCHSA’s standards evaluate the ability FACTS ABOUT NEEDS of a health service organization to ASSESSMENT AND PLANNING appropriately anticipate and respond ❑ 16% of recommendations were made in this area to the changing needs and health status of the population it serves. [...] It reviews the life of the current contract and next negotiations, the education needs of employees, the number of volunteers, goals for the future use of volunteers, and workplace health and safety. [...] Adopting a Population Health Approach CCHSA defines population health as a way of looking at health and services, and an approach to managing health and services, that focuses on the needs of a given group as a whole, and the factors that contribute to and determine health status.