Frequency, Nature and Impact of the Consultations Provided by Community Pharmacists in Quebec /

The third part of the study had four main objectives: (1) to describe the use experience of the community pharmacists who participated in the research project, (2) to analyze the factors that influenced this use, (3) to analyze the agreement between the information entered by the pharmacists in the AQPP app and that reported by the patients, and (4) to analyze the potential for transferring this a [...] There were two dimensions to this analysis: (1) the action to be taken, in which the pharmacist’s recommended resource was compared with the patient’s report of what the pharmacist had recommended; and (2) the impact of the consultation, or the avoided resource according to the pharmacist, which was compared to the patient’s perception of what the consultation allowed him or her to avoid. [...] The interviews with pharmacists revealed that the vast majority of participating pharmacists appreciated their involvement in the project, in particular the user-friendliness of the mobile app and the relevance of documenting the value added by consultations in community pharmacies. [...] For each consultation entered in the mobile app, a record was automatically generated with the following information: A unique identifier for the consultation An identifier for the pharmacy An identifier for the pharmacist The start and end time of the consultation 17 Step 1 (during a consultation) Pharmacist directs Pharmacist enters Patient asks to speak Patient consults the the patient [...] Once the consultation with the patient was complete, the pharmacist decided whether or not to ask the patient to participate in the next steps of the study.