At the IOG we recognize that digital governance is about more than technological change and procurement; successful adaption of government to the 21st century will depend on an understanding of the disruptive nature of digital transformation and meaningfully incorporating it into policy and process. [...] By adopting the above model and by more effectively leveraging the data held across the federal government as a corporate asset, services can further be improved by personalizing them based on the specific needs of the individual, and through referral to other services for which the user may be eligible. [...] While the rigour around privacy and security have resulted in appropriately high levels of caution when sharing data across departments, the federal government is often criticised for a culture of fear where the objective is more about avoiding bad press than embracing the boldness required to effect the change required to meet the needs of citizens. [...] This opens up the risk that the data used are not of the highest quality and that a response is delayed or otherwise compromised in the event of a privacy breach. [...] To counter this, there is a need for our federal databanks and other sources of protected or otherwise sensitive information to be fully auditable to ensure that decisions are made in the spirit of the new Digital Policy and that rules are followed as intended.
- Pages
- 8
- Published in
- Ottawa, ON, CA
