'The National Office for Victims (NOV) was created in 2005 in response to a review of the Corrections and Conditional Release Act and the resulting 2005 Strengthening Community Safety Initiative (SCSI). Its purpose was to provide a single point of contact for public enquiries and complaints for victims of federal offenders, as well as to coordinate on policy, communications, and information development with the Correctional Service of Canada and the Parole Board of Canada. The scope of this review focused on the NOV’s ability to fulfil its mandate, with particular attention given to program relevance as well as the effectiveness and efficiency of program activities. The review covered the period from 2012-13 to 2016-17'--Executive summary, p. i.