Guidance on Mode Selection in Patient Experience Surveying

At the time of writing, many of the modes discussed in the report are very new to the Ontario hospital community and, as such, the comments do not always reflect first-hand experience of the OHA. [...] While this are sent via email typically to a URL link embedded in the survey mode is often the most cost-effective and quickest email, allowing the patient to click the link and go directly way to distribute a survey, the demographic profile of to the survey. [...] Advantages and Disadvantages of Email Surveys Compared to Other Research Methods Advantages Disadvantages hhPatients can receive the patient experience survey in an hhPatients require an email address and access to an input device extremely timely manner, hence potentially increasing the hhHospitals need to collect and store email addresses response rate and ability for the hospital to receive tim [...] Build executive champions Due to perceived risks to privacy that are associated with the who can help provide leadership in sponsoring and use of email, the IPC has taken the view that “custodians promoting the initiative within your organization, to the must notify their patients about their written email policy Board and to community stakeholders. [...] Seek to minimize the permissible PHI to addresses from patients, seeking express consent may be only lower sensitivity information such as the name of a relatively minor additional step in the process of asking your organization and perhaps the date of a visit.