We are driven by objectivity, and look at things from a vantage point objective reports based on data, facts and the the desire to make the system better, and by the that allows us to see the forest and the trees. [...] The purpose of selecting priority indicators is to contribute to large-scale change The purpose of this report is to outline: across all long-term care homes, as well as across other health care sectors, by channelling resources to achieve and sustain improvements on select • The priorities and performance targets of long-term care homes in improving priorities. [...] The data from • Being proactive: Some homes plan to proactively address the factors that the clock are then shared with staff at the home’s falls committee, contribute to falls by modifying the physical surroundings of the facility, or who identify factors that may have contributed to falls and areas for better managing the conditions of individual residents. [...] The o Queensway Nursing Homes plan to implement the “Stop and Watch” home also plans to correlate that data with the modified list of ACSCs program and the use of SBAR tools to assist with early identification of developed for Ontario’s long-term care homes population. [...] A key component of continuous quality improvement is incorporating the “voice of the customer.” The principles of the Residents’ Bill of This indicator currently measures two domains of the long-term care Rights described in the provincial Long-Term Care Homes Act, 2007 commits experience as perceived by residents: the sector to engage residents and families in quality improvement efforts.