cover image: Bilingual greetings in federal institutions

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Bilingual greetings in federal institutions

28 Jun 2016

It is therefore just as important to make employees aware of the negative Without active offer, the interaction between the federal institution effects that the absence of an active offer may have on the client. [...] For example, these factors may relate to the individual interactions between front-line Part IV of the Official Languages Act requires that members of employees and clients, to organizational processes, structures the public be served in the official language of their choice when or cultures, or to the linguistic makeup and dynamics of the dealing with the Government of Canada and its institutions [...] To minimize potential bias due to self-selection,4 it was foreseen that federal institutions The results of the focus groups and interviews suggest that most participating in the study would provide a list of front-line personnel, of the employees, supervisors and executives who were consulted regardless of the interest of individual employees in participating agree with the need for active offer [...] Rather, these are related mainly to awareness of the specifics of the the findings of this study will help the Office of the Commissioner obligation, mistaken assumptions about the obligation or about and the federal institutions better target their messages and requests for service, and conditions of the work environment. [...] The frequency of requests in the minority language tends to be linked to the location of the service.
environment government education politics psychology communication canada bilingualism employment language leadership official languages awareness cognition bias further education focus group cognitive science leader
ISBN
9780660057378
Pages
18
Published in
Ottawa, ON, CA

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