Source: Service commitment provided by the CBSA 2 to the principles outlined in the Supreme Court of Canada’s As one of the initiatives in the national 2011–2014 Official DesRochers decision, which established that services rendered to Languages Action Plan, the CBSA created a network of official the minority should be substantively equal to those of the majority. [...] We visited the Regina airport as part of this audit and confirmed that the CBSA office at the airport does not currently have the procedures or personnel in place to provide services of equal quality in both official languages; nor has senior management informed the Treasury Board of Canada Secretariat of the airport’s passenger status for the purposes of updating Burolis. [...] The Commissioner of Official Languages’ 2010–2011 annual report comments on the inequality of the CBSA’s practice of sending travellers to secondary 11 RECOMMENDATION 5 OBJECTIVE 3 The Commissioner of Official Languages recommends that the ENSURE THAT THE CBSA UNDERSTANDS AND TAKES Canada Border Services Agency: INTO ACCOUNT THE NEEDS OF OFFICIAL LANGUAGE MINORITY COMMUNITIES WHEN PLANNING AND PRO [...] One of the tools provided was a distinct or different method of service delivery to ensure the Analytical Grid for Analysing Federal Services and Programs in that the minority receives services of the same quality as the Light of the Principle of Substantive Equality, the purpose of which majority. [...] This is one type of internal monitoring In terms of using the results of monitoring the active offer and mechanism that would give the institution an overall picture of the delivery of bilingual services, the CBSA still has some work to do, health of its official languages program.
- ISBN
- 9780660023304
- Pages
- 30
- Published in
- Ottawa, Ontario
