Prepaid wireless services : Services sans fil prépayés : à l'abri des factures-surprises? : rapport final du projet présenté au Bureau de la consommation d'Industrie Canada

The law also specifies the content of such writing, including: the names and addresses of the parties, the merchant’s other contact information, a detailed description of services, the monthly rate/cost and the total amounts that must be paid each month, usage restrictions (such as the service’s geographic boundaries), the contract’s term and expiry date, the circumstances allowing the consumer to [...] Prior to the conclusion of the contract, the provider must bring the following information to the consumer’s attention: provider’s name and contact information, contract term, service details (minimum price, maximum usage, description of all technological restrictions and features, explanation of the method for calculating the price of using optional services, descriptions of other fees to pay, su [...] During the sale of such cards, the merchant must draw the consumer’s attention to clear and comprehensible information on: a) all restrictions, limitations and conditions that the supplier imposes on the use of the card, including any permitted fee or expiry date; b) a description of the way in which the holder can obtain information respecting the card, including any remaining balance37. [...] As for the content of the contract, the CPA requires the following information to be shown prominently, clearly and comprehensibly: the parties names and contact information, the contract’s date and the location of its conclusion, the expiry date, the minimum monthly payment, a description of basic services (including restrictions of any type and how the consumer can obtain more information on ser [...] The decision to adopt that measure was motivated by the fact that a permanent copy of the contract gives the consumer proof of the content of their contract as it was agreed to, should a dispute arise: […] The Commission also notes the evidence on the record of the proceeding that WSPs may not be retaining copies of customer contracts in all cases.