Evaluation of the City of Lakes Family Health Team Patient Portal Pilot Project

All of the participating physicians and clerical staff recognized benefits to the patient and to the FHT. [...] The purpose of the chart extraction tool was to identify the possible positive and negative consequences that have come about as a result of using the portal, specific to the selected patients. [...] For patients to have completed our survey they were invited into the pilot project with the requirement of having an email address, navigated the internet to register for the Health Portal and were able to open a message in the portal, follow a link by copy and pasting the survey URL and completing our survey online. [...] Responses to other potential benefits of the portal are displayed in Figure 4. Respondents also indicated that the portal improved the quality of care (54%) and increased their satisfaction with the health care received from the City of Lakes Family Health Team (70%) (Q 19). [...] Other suggestions included making the portal easier to navigate and creating a more central way of recording and tracking health, the ability to include sub-accounts for children and the inclusion of the patient’s full medical history as well as receiving more information on what the portal can be used for and when the secure messaging feature should be used.