Effective, just and humane

A sample of Housing Program clients were recruited and interviewed about their social and health challenges pre- and post-Housing Program use, their experiences with the Housing Program staff, the outcomes of the program and any recommendations they had for improvement. [...] The results showed that a major contributing factor to the efficacy of the program was based on the experience staff provided for clients, in that staff were knowledgeable, trustworthy, accessible, treated the clients with respect, and offered continuity. [...] One of the strengths of the Housing Program’s model is the care that is taken by staff to ensure that clients are able to navigate and access the services they need, while always having a central point of contact. [...] That is, when a client enters a program, the supports offered are those that the program is either mandated to provide or able to provide, and not necessarily the supports that comprehensively meet the diverse needs of the client,. [...] The key distinguishing features of the Post-Incarceration Program is that it allows the client access to the Furniture Bank,2 and the follow-up work is done by a Streets to Homes worker, as opposed to JHST, for a period of one year.