Canadian disclosure guidelines : Lignes directrices nationales relatives à la divulgation : parler ouvertement aux patients et aux proches

Learning organizations will take the opportunity to pause and reflect each time disclosure takes place, to learn from the experience and make improvements in the system and in how they meet the needs of patients and families. [...] The organization and/or provider should make patients aware of any new agreed upon facts identified in the analysis of an incident, the conclusions as to the reasons for the clinical outcome, and any steps that have been implemented to improve the provision of care for others. [...] The exact words used by a physician, nurse, other health provider, administrator or organization representative will depend on the nature of the event, the nature of the harm, and the relationship between the provider and the patient. [...] It is important to anticipate the response and emotional reaction of the patient and the healthcare providers involved in the event. [...] The Disclosure Team The choice of who will participate in the initial disclosure is informed by patient preference, setting, type of patient safety incident, the severity of the harm and local policy.