An investigation report regarding an English-only H1N1 flyer : Rapport d'enquête, dépliant unilingue anglais sur la grippe H1N1 : des communications en voie de guérison

"The investigation revealed (i) poor integration of French-language services strategic and operational planning processes if ministries (ii) the inadequacy of the Communications in French Guidelines, as they existed when the investigation began (iii) the limited role and influence that the Office of Francophone Affairs in ministry operations, and (iv) a profound misunderstanding by public servants and ministerial staff of the French Language Services Act and Ontario's Francophone community"--P. 1.