The mandate of the Department of Health and Social Services is to promote, protect, and provide for the health and well-being of the people of the Northwest Territories. [...] To better understand the issues the Department and the Authorities face in delivering programs and services, and to further validate our observations on the Department’s actions, we visited three Authorities—the Yellowknife Health and Social Services Authority, the Hay River Health and Social Services Authority, and the Tlicho Community Services Agency. [...] Report of the Auditor General of Canada to the Northwest Territories Legislative Assembly—March 2011 9 NORTHWEST TERRITORIES HEALTH PROGRAMS AND SERVICES—DEPARTMENT OF HEALTH AND SOCIAL SERVICES• The Joint Senior Management Committee, chaired by the Assistant Deputy Minister and comprised of senior departmental management and the Chief Executive Officer of each Authority, provides direction to the [...] The Department’s goals, priorities, and actions, and the alignment of Authorities’ goals and objectives with them, help to facilitate the implementation of actions required to strengthen the health care system and improve the wellness of residents, access to health care services, and sustainability of the system. [...] Although the Department is addressing diabetes through the development of the Chronic Disease Management Model, weaknesses Report of the Auditor General of Canada to the Northwest Territories Legislative Assembly—March 2011 13 NORTHWEST TERRITORIES HEALTH PROGRAMS AND SERVICES—DEPARTMENT OF HEALTH AND SOCIAL SERVICESin monitoring program delivery and the absence of data on results of diabetes trea