The “public service” refers to the core public administration (those departments and agencies for which the Treasury Board is the employer) and separate employers (principally the Canada Revenue Agency, the Parks Canada Agency, the Canadian Food Inspection Agency, and the National Research Council of Canada). [...] To improve the attraction of employees this study suggests that the public service needs to be realistic in its hiring goals—balancing the needs for both generalists and for experts. Long‐term planning needs to include dialogue with schools of public administration and dealing with employment barriers due to citizenship even when Canadian credentials have been earned. [...] Ultimately, the public service is a re`lection of the political and institutional context where it resides. In order for public servants to have the clarity, `lexibility, and creativity they require to implement policies properly, a workable accountability bargain between ministers, their staffs, and the public service needs to be recreated. Until this is achieved it [...] Closing the Implementation Gap addition, “the network built by SSHA (Smart Systems for Health Agency) is not being managed cost effectively”55. After pages of detail the Auditor wrote: “to sum up, too many procurements at the eHealth Ontario Agency and to a lesser extent at the ministry’s eHealth program branch and at SSHA were the product of rushed decision making, the acc [...] Because of the centrality of implementation, some governments have made the process more central to the agendas of senior decision‐makers. In the United Kingdom, the Central Policy Review Staff (CPRS) chaired by Lord Rothschild in the 1970s gave British cabinets an overview of horizontal policy issues and an evaluation of the efforts of departments to cop