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Civil hub research project : Needs mapping

22 Jun 2007

The purpose of the research was to obtain information about the nature of civil legal problems, their prevalence and scope, typical paths of entry to service delivery, and the ways in which a possible hub service may be able to address civil needs in a “one-stop” and timely fashion. [...] The methodology aimed to provide a description of needs in the area of civil law and of the supports and services available to people seeking to deal with their civil legal problems. [...] Interview questions focused on a standardized range of themes designed to gather relevant information regarding characteristics and needs of people with justiciable problems, the services provided to people with justiciable problems, the ability of these people to access these services, and the informant’s views on the ways in which a hub concept relates to user/client needs and the current servic [...] Comments in Framing the Issues for the Summit on the Future of Self-Represented Litigation36 provide a useful overview of what has been learned about the characteristics of the self-representing litigants group: In the course of the last ten years, we have learned a great deal. [...] In the mapping report for the Self Help Information Centre (SHIC) at the Vancouver location of BC Supreme Court e, a Supreme Court Justice commented: “There’s one word that describes the reason for SRLs: budget.”37 The final evaluation report for the SHIC revealed the following profile information about Centre users: 38 • The largest block of users fell between the ages of 40 and 49.
government education politics evaluation canada copyright disability employment ethics government information law legal aid legal services welfare needs assessment social exclusion further education society court judiciary small claims court self-representation advice (opinion) consultant litigant legal services society legal assistance to the poor tribunals pro se self help

Authors

Reid, Gayla

Pages
120
Published in
Canada

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