From measuring to managing performance : Recent trends in the development of municipal public sector accountability

In particular, it is proposed that council sets the Five years ago in the United States, the independent strategic direction of the corporation, while the focus General Accounting Service Board examined the of the operational levels is to deliver service to the development of performance measurement systems in public. [...] In Canada, the federal government has been working Larger Ontario municipalities also participate in the to develop and implement systems of performance Ontario Municipal CAO’s Benchmarking Initiative, measurement in order to address needs of Parliament which is working toward a standard performance and the public for transparency, accountability and measurement framework and set of best practices [...] From this information; and perspective, the purpose of performance management 4) use of this information to compare is to gather and use information as a resource to actual performance to the standard. [...] All of this implies the need for technocratic, hierarchical and managerial an approach to performance management that is not assumptions that underlie prevailing notions of rule-based, and that can address the emerging performance measurement, performance management requirements of network-based program and service and accountability by acknowledging the roles of delivery. [...] The role of the team, from the there have been strategic planning processes perspective of this model, is to participate in all involving employees and citizens in some aspects of the design, operation and maintenance of municipalities.