Audit of Services Provided to Electors in English and French by the Office of the Chief Electoral Officer of Canada : Vérification du service offert en français et en anglais aux électeurs par le Bureau du Directeur général des élections du Canada : rapport final, juillet 2015

Elections Canada’s obligations under the Official Languages Act One of the purposes of the Act is to ensure respect for English and French as the official languages of Canada and ensure equality of status and equal rights and privileges as to their use in all federal institutions. [...] Official languages accountability framework An official languages accountability framework is a tool required to establish the guiding principles for the effective management of official languages files and to establish and define the roles and responsibilities of the official languages champion, senior management, managers, team leaders and all employees who need to communicate with the public. [...] They provide support, advice and training, during and between polls, to returning officers and election officers and workers to help them comply with the provisions and principles of the Canada Elections Act and the Referendum Act. [...] It is the same for the performance evaluations of the managers responsible for various files related to service to the public, including communications with the regions and the support network, electoral preparations, quality control and the enquiries centre. [...] However, the institution says that it is not possible or necessary to provide services of equal quality in English and French in all circumstances and in all returning offices regardless of the presence or the significance of the official language minority community.