cover image: Patient perspectives on an electronic referral system for Alberta /

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Patient perspectives on an electronic referral system for Alberta /

13 Jan 2016

The purpose of the project was not to evaluate the strengths and weaknesses of any particular e-referral system, but to understand from the perspective of patients how their care is helped or hindered by the referral process overall and to identify the needs of patients, as related by them, in ensuring continuity of care. [...] Requirements prior to the referral appointment or changes in the referral not communicated to the patient. [...] Is the through an e-referral system without also improving problem really the fax machine or other aspects of the referral process that are is it the whole process?” problematic, including communication across transitions, listening to the patient and family, and ensuring that referrals are sent to the most appropriate place. [...] Patients received the information they needed to attend the appointment with the specialist or to undergo special diagnostic tests or procedures, including the name of the specialist and contact information (clinic location and phone number). [...] The specialist’s office reported to the referring physician that it was unable to locate the patient and would be therefore cancelling the referral.
medical records medical referral
Pages
36
Published in
Ottawa, Ontario