Review of human resources service delivery /

Other elements add to the complexity of HR service delivery in DND—in particular, the relationship between civilians and military members, the diversity of the workforce and the geographic dispersion. [...] Chief Review Services 1/12 Review of Human Resources Service Delivery Final – September 2009 The scope also included some aspects of ADM(HR-Civ) corporate services that support HR service delivery, such as information management/information technology (IM/IT) enablers and the monitoring of the implementation of HR initiatives and performance measures. [...] Client Satisfaction Regional respondents to the CRS Compensation Client Survey conducted from February to May 2008 reported a high level of satisfaction with all attributes of compensation services whereas NCR respondents reported being satisfied with the accessibility of services in their language of choice and with the competency of HR staff. [...] The resources previously allocated to HR planning and coordination and delivery of HR programs functions in the level one (L1) client group are combined with the SC operational service delivery resources to provide a comprehensive service across all HR functions for managers. [...] Given that the integrated model is still relatively new, ADM(HR-Civ) is encouraged to monitor the cost-benefits of both models, including the client-service ratios and service-delivery costs, their impact on the quality of service delivery and client satisfaction.