Audit of Human Resources Service Levels

The audit thus conforms to the Internal Auditing Standards for the Government of Canada, as supported by the results of the quality assurance and improvement program. [...] Conformance with Standards A sample of classification and staffing files was randomly selected from the National Capital Region, Atlantic, and Ontario service centres to assess the timeliness of the classification and staffing processes. [...] For classification, the start date is the date the request was received at the service centre and the end date is the date when the decision was rendered on the Expanded Position Action Report. [...] For staffing, the start date is the date the request was received at the service centre and the end date is the date on the letter of offer. [...] The degree of conformance with the standards indicated that the 2010 service standards were not an accurate representation of the level of service that clients could expect to receive.