Our volumes, reputation and ability to work in a partnership environment between the client (DND), the travel service supplier (AMEX) and the carrier continues to ensure the most economical and practical overall service is available to meet our unique needs. [...] The purpose of the study was to identify and share best practices in managing the travel and entertainment function of an organization. [...] Chief Review Services 24/27 Audit of AMEX Travel Services Contract Management Final - June 2001 Best Practices and Comparative Data Annex E Observation • The majority of data collected focuses on the end-to-end process of travel and entertainment (T&E), of which travel expense report processing seems to be one important part. [...] Examples of best practices applicable to DLBM • Of the best practices listed, one of the key methods to reduce administration costs and increase the return on investment is to outsource non-critical functions.